Support

The fastest way to get help is email. We read every message.

support@echograph.app

Frequent questions

Is my audio uploaded anywhere?

No. Recordings, transcripts, and summaries stay on your iPhone. The only network request the app ever makes is downloading the Parakeet model weights from huggingface.co/FluidInference/parakeet-tdt-0.6b-v3-coreml on first use, and Apple Translation if you tap "Translate Transcript". See the privacy policy for details.

Why does Parakeet say "No speech detected"?

Two usual causes: (1) the recording is too quiet — try closer to the mic; (2) the recording is in a language Parakeet doesn't cover (see the language list below) — the app automatically retries with Apple Speech in that case, but you can also set Language to "Auto-detect" first.

Does Parakeet work on older iPhones?

Yes. It's a single 0.6B-parameter model that runs comfortably on the Apple Neural Engine from iPhone 12 onward; a newer iPhone just transcribes faster. Apple Speech (Free tier) works on all iPhones with iOS 17+.

Is Apple Intelligence required?

Only for the AI Summary, AI Q&A, and Auto-tag features (the Pro+ tier). The base transcription works on every iPhone running iOS 17+. Apple Intelligence requires iPhone 15 Pro / 16 / 17 and iOS 26.

How do I cancel my Pro+ subscription?

Open Settings → tap your name → Subscriptions → Echograph Pro+ → Cancel Subscription. Your subscription stays active until the end of the billing period.

Pro is one-time. Why is there also a Pro+ subscription?

Pro covers everything most people need — Parakeet, custom vocabulary, exports — for a single $19.99 payment. Pro+ adds AI features that depend on continuously-updated Apple Intelligence models, which is why it's a yearly subscription. You can stay on Pro forever and never pay again.

Can I use it with Apple Watch?

Yes. The watchOS companion app records audio standalone (great for one-handed capture), then transfers the file to your iPhone over WatchConnectivity when you stop. Transcription happens on the phone.

Can I export to my note-taking app?

Yes. Tap the ••• menu in any recording → Export → choose Markdown for Obsidian/Bear, Word/PDF for traditional notes, SRT/VTT for video editors. Or use Share to AirDrop, Mail, or any iOS share extension.

Bug reports

Please include: iPhone model, iOS version, Echograph version (Settings → About), and what you were doing. A short screen recording helps a lot.

Email support@echograph.app.